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This frame is about understanding “how we do things around here.” Shaped by their very nature as voluntary associations, congregations organize themselves through a variety of formal and informal processes.

(A) Decision-making.

Congregations make decisions both big and small. Understanding how it goes about this process of decision-making is reflective of a congregation’s traditions, social setting and the people themselves. When decisions are made, pay attention to the decision making table.

(B) Ideas.

Speaking of decisions, how are new ideas brought to the table? Do they come from a centralized authority, from a visionary pastor or local board, or from the collective brainstorming of the members? How are new ideas vetted and how are they implemented?

(C) Formal Processes.

When considering a congregation’s processes, it’s helpful to notice both the formal and the informal processes. Formal processes are prescribed and explicit. Their logics and structures are often explained in official documents such as constitutions. Examples: Tax-exempt financial arrangements, staff policies for hiring and evaluation, budgets, and hiring (calling) a new religious leader.

(D) Informal Processes.

Informal processes are those that are assumed, implicit, or perhaps they take place behind the scenes. Which processes are formalized and which are left to informal, self-organizing can vary significantly. Some examples might include: welcoming new members, how to get involved, or starting a new program.

(E) Who’s at the table?

Just like any activity of a congregation, its important to notice who’s at the table and who is not when a congregation is making a decision. Some congregations have large staffs who run the day to day operations of the congregation. Others rely on volunteers. Some congregations share decision making widely, while others concentrate that authority to just a small group of members.

Frame in Action

From the Archives: “Congregational Conflict: Listening to the Conflict”

Conflict is a natural part of human interaction — there will be differences in opinion and perception in every day life. However, examining how your congregation deals with conflict can provide needed insights into the life of the congregation. Some congregations suppress conflict, whereas others embrace it and see it as a sign of vitality and engagement. To engage in conflict, there must be (at least) two parties who think each is right — indifference is not a part of conflict. At the basic level, conflict suggest that the established ways to make decisions have failed. When conflicts are still minor, they can help a congregation set goals or reaffirm membership commitment,...
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How Are We Doing?

One of the reasons people get interested in learning more about a congregation is often that they want to know how they are doing. Are we healthy? Are we happy? Are we growing? And are we fulfilling our mission? Ah – now there’s a reason to take stock! That, of course, assumes that you know what that mission is, but it also calls for some creative thinking about how to know when you’ve seen evidence that it’s happening.   In a recent Harvard Business Review article, Zachary First took the case of one congregation as an illustration of the point. All Saints Episcopal in Pasadena certainly looks good on paper – 8000 members.  But is membership their mission? Rector Ed Bacon is quoted this...
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Related Tools

Asking Questions

To understand the processes of a congregation be sure to conduct some interviews. Be sure to ask both leaders and regular participants.
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Survey Says!

A survey of the congregation can be a helpful tool for understanding the process frame. Be sure to review the section on developing questions.
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Step Back, Watch & Listen

When it comes to the processes of a congregation there's really no substitute for stepping back and observing how they unfold.
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